You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Frequently Asked Questions
Q: How do you rate your products?
A: Five categories: Acceptable, Good, Very Good, Like New and Brand New. Brand New items have never been used. Like New items have very minor wear, if any. Very Good items have normal wear and tear. Good items have been used for a long time. Acceptable items have a lot of wear.
Q: When can I expect my order to arrive?
A: We generally ship items within two business days through USPS Media Mail and Priority Mail. Priority mail goes out faster and arrives faster. If the item is purchased during the weekend or holiday, it will go to the normal cycle of two business days.
Q: Do you combine shipping?
A: Yes, this is generally only a couple dollars more. For additional: Book: $1.49, Audio CD: $1.29, DVD: $1.29, VHS: $1.49.
Q: How do you ship the Cleveland Lighting One orders?
A: Cleveland Lighting One Orders are sent via FedEx or UPS. Please be on the lookout for these orders. They usually arrive within 3-6 business days, depending on where they are coming from. Sometimes they come straight from the factory and have to be processed there.
Q: How much is the Shipping and Handling Charge?
A: We use flat rate shipping on items through USPS Media Mail and Priority Mail. The first item from Media Mail begins at $2.99, and for USPS Priority Mail, the price starts at $5.49. We also ship internationally from $6.99 to $14.99. This is the Air Mail rate. We upgrade it to a faster option whenever it makes more sense.
Q: Do you ship internationally?
A: Yes some items we do ship worldwide and to APOs.
Q: Where do you ship from?
A: We ship from 18370 South Miles Rd, Warrensville Hts, OH, 44128, USA (888) 926-4280.