Frequently Asked Questions
Q: How do you rate your products?
A: Five categories: Acceptable, Good, Very Good, Like New and Brand New. Brand New items have never been used. Like New items have very minor wear, if any. Very Good items have normal wear and tear. Good items have been used for a long time. Acceptable items have a lot of wear.
Q: When can I expect my order to arrive?
A: We generally ship items within two business days through USPS Media Mail and Priority Mail. Priority mail goes out faster and arrives faster. If the item is purchased during the weekend or holiday, it will go to the normal cycle of two business days.
Q: Do you combine shipping?
A: Yes, this is generally only a couple dollars more. For additional: Book: $1.49, Audio CD: $1.29, DVD: $1.29, VHS: $1.49.
Q: How do you ship the Cleveland Lighting One orders?
A: Cleveland Lighting One Orders are sent via FedEx or UPS. Please be on the lookout for these orders. They usually arrive within 3-6 business days, depending on where they are coming from. Sometimes they come straight from the factory and have to be processed there.
Q: How much is the Shipping and Handling Charge?
A: We use flat rate shipping on items through USPS Media Mail and Priority Mail. The first item from Media Mail begins at $2.99, and for USPS Priority Mail, the price starts at $5.49. We also ship internationally from $6.99 to $14.99. This is the Air Mail rate. We upgrade it to a faster option whenever it makes more sense.
Q: Do you ship internationally?
A: Yes some items we do ship worldwide and to APOs.
Q: Where do you ship from?
A: We ship from 18370 South Miles Rd, Warrensville Hts, OH, 44128, USA (888) 926-4280.